Milford, Robin, and Tania Wisotzke. “Introverts and Customer Service in the Library: An Unexpected Fit”. OLA Quarterly 17, no. 3 (September 1, 2011): 22–26. Accessed May 20, 2024. https://journals3.library.oregonstate.edu/olaq/article/view/vol17_iss3_9.