DESILVA, M. More Input, Less Guessing: Using Customer Suggestions to Develop Programs and Services. OLA Quarterly, [S. l.], v. 16, n. 4, p. 4–8, 2010. DOI: 10.7710/1093-7374.1300. Disponível em: https://journals3.library.oregonstate.edu/olaq/article/view/vol16_iss4_3. Acesso em: 20 may. 2024.