FRITZ, D. A. Training-The Missing Step in the Industrialization of Technical Services. OLA Quarterly, [S. l.], v. 9, n. 1, p. 24–26, 2003. DOI: 10.7710/1093-7374.1640. Disponível em: https://journals3.library.oregonstate.edu/olaq/article/view/vol9_iss1_9. Acesso em: 3 jul. 2024.