LEADing the Way: UX IRL @ OSU
DOI:
https://doi.org/10.7710/1093-7374.1869Keywords:
Meggie Wright, Valery King, experience, access, signage, wayfinding, seunghae, lee, human, environment, concierge, valley, lead, sign, irl, Oregon, Oregon libraries, academic library, libraries, librarians, northwest, information science, information literacy, social media, writing, library trends, books, donors, library funding, Oregon library association, quarterly, Oregon library association quarterly, American library association, ala, ola, reading, library success, success, evolving roles, UX, user experience, user services, OSU, Lane county community college, Linn Benton county community college, Reed, Reed college, Oregon state, University, library service design, Joe, Marquez, web services, bees, picture book topics, cataloging by, public, fiction staff picks, new discipline, changes in libraries, career, careers, library careers, library career, new department, student workers, fall, 2016, access services, professional journal, scholarly, academic, circulation, Portland, Multnomah County Library, personal librarian, innovative, inventive, Washington county cooperative library services, user, users, solutionAbstract
Oregon State University Libraries and Press has reorganized its circulation, reference and building management services into a new department, focusing directly on the experience of library users. The Library Experience and Access Department (LEAD) was designed to meet evolving needs with access to user-focused, proactive, and flexible services and spaces that enrich learning, teaching and research. Our new organization gives us the opportunity to explore user experience in a comprehensive, holistic way that includes our physical space. In our first year, LEAD has investigated ways of evaluating and revitalizing in-person services, through signage and concierge service projects and collaboration with students in the OSU Department of Design and Human Experience.
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